COVID-19 Response Plan
Right of withdrawal
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Whatever the item, whatever the reason, we offer a 10-day return policy. You can choose either an exchange or a full refund of the purchase price. All Items must have RNA. We just deduct shipping and handling. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse (does not include some parts or products).
Now, for those who need the gritty details:
How to make sure we can exchange or refund your item:
Qualifications for a general return:
Qualifications for a defective return:
Return requested within 30 days of receipt with Manufacturing RNA.
Has a defect that hinders its usability for the purpose in which it was designed and manufactured.
All electronics and other products have manufacturs’ warranty
Nufireplace.com is not responsible for any labor costs related to handling, installing, or uninstalling items purchased.
Items that have had gaslone in them are NOT returnable due to shipping restrictions of hazardous materials. Items that are special ordered may not be returnable. If an item is defective or damaged, we will issue credit in full, or send you an exact replacement. If you're uncertain about any part of this return policy information, or if you have unanswered questions, please contact the appropriate customer service team
Order Cancellation Requests
If you have a cancellation request before shipping, you can contact the appropriate customer service team listed below. Speaking with a team member allows us to process your request as fast as possible. We can cancel an order up until the time it has left our warehouse. Once the order is en route, it then becomes a return and must follow our return policy listed above.